← HomeRules for using the VANTARO platform, the free trial and paid subscriptions.
The service under the VANTARO SPORTS brand is provided by LUMIGO E.E., registered at Konstantinoupoleos 129, 104 47 Athens, Greece, Greek VAT number (AFM): EL801107036, G.E.MI. number: 149261001000, referred to as “VANTARO” or the “Operator”. Contact: info@vantarosports.com.
VANTARO is a web platform supporting the development of individual-sport athletes. It connects athletes, coaches, specialists and parents and helps organise goals, training, assessments, communication, reports and analysis.
The platform may integrate with third-party services, including Polar Flow. Features depend on the plan, user role, device, permissions and third-party availability.
Parents or guardians, athletes, coaches, specialists, directors and authorised organisation representatives may use the platform. Users must provide accurate information, protect credentials and remain responsible for account activity.
Available plans are Parent PRO, Micro, Academy and Pro / Multi-Sport. Current features, athlete limits and prices are shown before a paid subscription is activated.
The first trial month is free and does not require card details. VANTARO will not charge the user automatically when it ends. A separate, explicit order and payment method are required to start a paid plan.
A paid subscription contract is formed when the user selects a plan, receives clear information about price and billing, accepts these terms and uses a button that clearly confirms the obligation to pay. Confirmation is provided on a durable medium such as email.
Prices are stated in euros and include taxes where indicated at checkout. Payments are processed by [PAYMENT PROVIDER — TO BE COMPLETED] under its terms. VANTARO does not store full payment-card details.
A paid subscription renews automatically for successive monthly periods until cancelled. Cancellation is available in account settings or by contacting VANTARO and takes effect at the end of the paid period; access continues until then.
If payment fails, VANTARO may retry it, notify the user and restrict access after the stated cure period expires.
A consumer entering a paid distance service contract generally has 14 days to withdraw without giving a reason. Notice may be sent to info@vantarosports.com. Detailed instructions and a model form must be supplied before purchase and in the contract confirmation.
If the consumer expressly asks for the paid service to start during those 14 days and later withdraws, a proportionate amount for service already supplied may be payable where permitted by law. Nothing in these terms limits mandatory consumer rights.
After the trial or subscription expires, application data remains available for reactivation for 7 days. It is then deleted or anonymised, except where retention is required by law, accounting, claims, security or limited backup cycles.
Before the period ends, users should be able to retrieve content they supplied or created to the extent required by law. The Privacy Policy explains processing and data-subject rights.
Connecting Polar or another third-party account requires permission and can be disconnected. VANTARO receives only data supplied by that service and authorised by the user.
Polar and other providers operate independently. VANTARO does not guarantee their uninterrupted operation, compatibility with every device or complete measurements. A sync failure must not be interpreted as an athlete’s inactivity.
VANTARO aims for continuous availability but may conduct maintenance, remedy incidents and improve features. Material service or terms changes are notified with appropriate notice.
The Operator is responsible for conformity of the digital service as required by law. These terms do not exclude liability that cannot lawfully be excluded, including for intentional misconduct, gross negligence, personal injury or mandatory consumer rights.
VANTARO software, branding, layout and materials are protected. A subscription grants a limited, non-exclusive, non-transferable right to use the platform during active access. Users retain rights in their content and grant the Operator only the rights necessary to provide the service.
Complaints may be sent to info@vantarosports.com and should describe the issue and identify the relevant account. VANTARO will acknowledge and answer within the legally required time or, if none applies, without undue delay.
The competent consumer alternative-dispute-resolution entity will be identified before sales launch [TO BE COMPLETED].
Greek law applies, without depriving consumers of mandatory protection available under the law of their habitual residence. Courts are competent as determined by applicable law.
If a provision is invalid, the remainder remains effective. Polish, English and Greek versions are intended to carry the same meaning. In case of discrepancy, the Greek version prevails, subject to the consumer’s right to clear and understandable information.